Stop and Shop complaint: Stop and shop pharmacist

I’m a nurse and called the co op city pharmacy for a patient. They were originally asked to please transfer all her medications to a cvs. CVS initiated the transfer but stop and shop forgot 1 medication. My patient stood there while cvs attempted to call stop and shop 3 separate times.My patient left and contacted stop and shop with no outcome. I then stepped in and tried to remedy the situation. I asked the pharmacist for her name politely. Her response was “the pharmacist”. I then told her there was some type of mistake her answer was “that doesn’t sound like something that would happen here. Which implied I was lying. Finally I asked her when was a good time fit cvs to attempt to reach her and she laughed…and said she didn’t know how to answer that. My client is visually impaired and this was so disappointing and rude. I’m asking stop and shop to please retrain her or risk losing customers and complaints. This happened on 51821. Please check the call log if you’d like to.