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Stop and Shop complaint: self scanning shopping issues

Open 316 views Supermarkets / Grocery Stores

Filed 4 Apr 2021 by SJA

in the past I used the self scanning wand at SS because normally it’s faster, and during Covid I can bag my groceries as I prefer and as I go without other humans touching them, then I am able to breeze through the register very quickly and easily. HOWEVER, I recently got audited, which slowed everything down and a supervisor needs to be called to your register and they are required to check at least 12 items in your bags to be sure they were scanned, to avoid theft. Well that’s when the system breaks down, first of all is young human who touched all my groceries vaccinated? when did heshe last wash hisher hands? I don’t know, and now heshe is now touching all the groceries I carefully placed into my bags so no one else would need to touch them and has now disorganize them. Then when I get home my bananas and tomatoes are on the bottom, with noticeable bruises, and my asparagus has come undone from end with the elastic band and the stems are scattered throughout the bag, with many tips broken off, and one loaf of bread is now crushed at one end, I’m sure the potato chips will have turned to crumbs when we open the bag! To add insult to injury the person doing the audit wasn’t very polite when I asked for more delicate touching of my groceries, especially the produce.

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