Stansted Express complaint: Ticket

Name: Ticket
Item: Stansted Express
Rating: 1
Author: Daniela

Open 31 Mar 2023 149 views Public Transport

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Filed 31 Mar 2023 by Daniela

Hello,
I got on the train at Tottenham Hall and paid my ticket by contactless, I arrived to Stanstead airport and the lady asked me for the train ticket in order to let me into the terminal if not she asked me to pay £71.40. This amount its crazy plus I tapped my card so I don’t understand why I had to pay 2 times. When I checked the ticket was £21.40. This is taking advantage of the people.

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Case details

Status: Open
Company: Stansted Express
Filed: 31 Mar 2023
Rating: 1/5
Desired resolution: I want the refund of £50, the difference between £71.40 and £21.40 just because I paid contactless.
Problem: Charged again despite paying by contactless
About: airport train ticket
At stake: £50

Progress

Filed
Company notified
Company replied
Resolved

31 Mar 2023 Complaint filed and published
31 Mar 2023 Message from Bizzy: we notified Stansted Express about this complaint.

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