Stan complaint?

Do you have a dispute or a bad customer experience with Stan? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Stan customer service runs through the Stan Help Centre, linked in the contact details above, where you can search the help articles or send Stan a support request. Sign in to your Stan account first, and have the email address on the account, the date and amount of any charge you are asking about and the device you watch on ready.

Double charge or an add-on you did not choose? Start your complaint here as well: we push it out to Stan by email, social media and printed letters.

No: Stan publishes no customer service phone number, and its support runs through the Stan Help Centre and the support requests sent from it. Stan has warned that a Sydney landline advertised as Stan Support is not Stan, so treat any phone number in search results that claims to be Stan support with suspicion.

Never give card details, a password or remote access to your device to anyone on a number Stan does not publish itself.

To cancel a Stan subscription that Stan bills you for, sign in at stan.com.au, open your account and choose the cancel option in the subscription section; the Stan Help Centre explains the current steps. If you signed up through an app store, such as Apple or Google Play, or through another provider that bills you for Stan, cancel it with that store or provider instead, because deleting the app does not stop the billing. Take a screenshot of the confirmation and keep the cancellation email.

Billed again after you cancelled? Put it through our complaint process: we help you write the complaint in minutes, with your cancellation date and every charge after it set out clearly.

A Stan charge on your bank statement usually belongs to a monthly Stan plan, a Stan Sport add-on or a pay-per-view event bought on the account. Sign in at stan.com.au and compare the billing history with the date and amount on your statement, and check whether someone in your household, or an older Stan account under another email address, is still subscribed. The Stan Help Centre has an article on charges you do not recognise.

A charge that matches no Stan account you know of is also a matter for your bank, so tell the bank as well and ask about a dispute on the card.

No, not if it is a Sydney landline. Stan has warned that a third party advertises such a number as Stan Support and eventually asks callers for their credit card details. Stan does not provide customer support by phone, so anyone on such a line asking for payment details is not Stan.

Nothing has been reported about Stan here yet. Our research shows what typically goes wrong at streaming subscription services: charges after a subscription was cancelled, add-ons and one-off events billed when the subscriber did not expect it, subscriptions taken through an app store that are hard to refund, accounts used or taken over by someone else, and streams that buffer or drop out during live sport.

Charged for Stan Sport or an event you never meant to buy? Be the first to report it: your case opens the record for the next Stan subscriber who finds the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Stan through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Stan can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.