Squarespace complaint?

Do you have a dispute or a bad customer experience with Squarespace? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Squarespace has no customer service phone number: support runs through the Squarespace Help Center, linked in the contact details above, by live chat Monday to Friday from 4 am to 8 pm Eastern and by email tickets around the clock. The Help Center chat starts with a Support Assistant bot, and you can ask it for a member of the Support team. Have the domain of your site, the email address on the account and the nine-digit invoice number from your statement ready.

Billing or account problem to put in writing? Start your complaint here as well: we push it out to Squarespace by email, social media and printed letters.

To cancel Squarespace, cancel each subscription on its own: Squarespace says all its subscriptions are independent and renew automatically unless auto-renew is turned off, so a website plan, a domain, Google Workspace, Email Campaigns and Acuity Scheduling each need cancelling separately, from the Billing panel or the Domains dashboard of your account. For money back on a charge, send a refund request through the Squarespace Help Center with the invoice number; whether a refund is due depends on Squarespace's terms for that subscription. Keep the cancellation confirmation and the renewal date.

Renewal charged for a site you no longer use? Open a case with us: our trained AI keeps coaching you on what to send Squarespace and when to push again.

SQSP INV on a bank statement is a Squarespace charge: Squarespace bills as Squarespace, Inc or SQSP, followed by INV and a nine-digit invoice number. Two or more subscriptions that renew at the same time are combined into one invoice and one charge, so a single line can cover a website and a domain together. Squarespace also places a small check on a card when payment details are added or updated, and a first purchase can show two identical charges; these are usually cancelled or credited back by the bank.

To identify the charge, log in, open the Billing panel and look under Invoices for the matching invoice number, or enter the number in the Help Center chat. Squarespace says it does not mail or email invoices, so treat any message that sends an invoice or asks for payment through a link with care.

Yes: in the US, the Federal Trade Commission (FTC) takes reports about subscription businesses such as Squarespace; it does not resolve individual complaints, but your report helps law enforcement detect patterns and might lead to an investigation. The FTC generally expects Squarespace to have had the chance to put things right first, so keep a record of every chat transcript, ticket and invoice.

Refund or renewal dispute with Squarespace? We help you write the complaint in minutes through our complaint process, with the invoices and dates in order.

Be careful. Emails using the Squarespace name have claimed that a card was declined for a domain renewal and the account disabled, with a button leading to a fake login page that collects passwords and card details. Sign in to your account yourself, not through the email, to see whether anything is really due.

Nothing has been reported about Squarespace here yet. Our research shows what typically goes wrong at website builders and domain registrars: renewals charged automatically for sites or domains people no longer use, subscriptions that each need cancelling on their own, refund requests after a renewal, accounts people are locked out of, and support that runs only by chat or ticket.

Charged by SQSP for a domain you thought had lapsed? Open the first case here: it starts the record for the next site owner who finds the same renewal on a statement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Squarespace through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Squarespace can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.