Southall Travel complaint: Unfair treatment with agents

Name: Unfair treatment with agents
Item: Southall Travel
Rating: 1
Author: Ok

Open 28 Feb 2020 670 views Travel

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Filed 28 Feb 2020 by Ok

I have been disappointed with the level of service over the past days with Southall Travel despite me calling from For over 1 hour all I get is agents talking over me and I don’t thing they understand customer service and straight talking.

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Case details

Status: Open
Company: Southall Travel
Filed: 28 Feb 2020
Rating: 1/5
Desired resolution: Straight talking and re-acting quickly rather than repeat questions and a very rude level of service when I requested to speak to a team leader
Problem: Agents talked over caller and were rude
About: travel booking

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Company notified
Company replied
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28 Feb 2020 Complaint filed and published
28 Feb 2020 Message from Bizzy: we notified Southall Travel about this complaint.

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