Sonesta Complaint Sentiment: Neutral

Our sentiment meter has detected that Sonesta complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Sonesta, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 1, 2024

Sonesta complaint process

Do you have a dispute or had a bad customer experience with Sonesta? Submit your Sonesta complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Sonesta.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Sonesta complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Sonesta?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Sonesta complaints chart

We have received 1 complaints about Sonesta over the last 12 months. The graph below shows a monthly breakdown.

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Sonesta complaint statistics

Curious about Sonesta's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

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Total complaints
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Open Complaints
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Complaints pending
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Complaints resolved
1.0
/10 1 ratings

How to contact the customer service of Sonesta?

Below, you will find the contact information for the complaint department of Sonesta. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-766-3782
Corporate HQ address:
400 Centre St, Newton, Massachusetts, 02458, United States
Contact form:

The corporate office of Sonesta is located at 400 Centre St, Newton, Massachusetts, 02458, United States. You can contact the customer service of Sonesta by calling 1-800-766-3782. If you want to reach out to Sonesta through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Sonesta reviews: (1)

Authentic experiences shared by our community for your benefit.

Sonesta Hotels Double Charged

Complaint from Heather R on 21 November 2023 about Sonesta.

Good afternoon and thank you in advance for reading my email. I had a very unfortunate experience at the hotel. I booked a stay there back in July through Booking.com for November 8-13th. I arrived on the 8th checked in and... Read more

Comments: 0
Rating:

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