Smile Doctors complaint: Public Display of Rude, Condescending and Unprofessional Behavior

Name: Public Display of Rude, Condescending and Unprofessional Behavior
Item: Smile Doctors
Rating: 1
Author: deewilson305

Open 1 Nov 2019 686 views Healthcare

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Filed 1 Nov 2019 by deewilson305

During my 17 year old daughter’s visit, Dr. *** felt it was ok to tell my daughter that her mother didn’t care about her because my daughter presented with a tooth requiring immediate dental care. The other insensitive and insulting comments that Dr. ***communicated to my daughter (loud enough for other patrons to hear), left my daughter in tears.

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Case details

Status: Open
Company: Smile Doctors
Filed: 1 Nov 2019
Rating: 1/5
Desired resolution: Dr. *** requires immediate training regarding the appropriate manner and tone to use when communicating e customers that she is servicing. Additionally, I would like for Dr. **** to receive social media recognition so that she understands, this behavior is unacceptable.
Problem: Dentist made insulting comments to teenage patient
About: dental visit

Progress

Filed
Company notified
Company replied
Resolved

1 Nov 2019 Complaint filed and published
1 Nov 2019 Message from Bizzy: we notified Smile Doctors about this complaint.

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