Skinny complaint?

Do you have a dispute or a bad customer experience with Skinny? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Skinny customer service runs mainly by messaging: Facebook Messenger, Apple Messages and WhatsApp are listed on its contact page, and Skinny can also be called on 0800 475 4669. Have your Skinny mobile number or broadband account details ready, and keep the message thread as your record.

Fault, charge or number transfer to sort out? Start your complaint here and we push it out to Skinny by email, social media and printed letters.

Skinny services are prepaid, so in most cases there is no long contract to break: to keep your mobile number, sign up with the new provider and ask it to transfer the number, which it arranges with Skinny. For Skinny broadband, contact Skinny to end the service and ask what notice applies and what happens to the modem. Check any remaining credit before the number moves, and keep confirmation of the transfer date.

Whether Skinny refunds a charge depends on what went wrong: prepaid credit and plans are covered by Skinny's own terms, while a charge for something you did not order, a double payment or a service that did not work as sold is worth disputing directly. Send Skinny the date, the amount, the payment confirmation and a screenshot of your account, and ask for the refund in writing. Under New Zealand consumer law, a service also has to be provided with reasonable care and skill.

Charged twice or for a plan that never worked? Our trained AI opens a case for you and keeps coaching: what to reply, when to push and how to escalate.

Yes: Telecommunications Dispute Resolution helps resolve disputes between customers in New Zealand and the phone and internet providers in its scheme, and Skinny is a member. It generally expects Skinny to have had the chance to put things right first, so keep a record of every contact with the company.

Put it in through our complaint process: we help you write the complaint in minutes, with the dates, charges and chat references in order.

No. Skinny says it never calls out of the blue to ask you to enter a verification code. Fraudsters have used calls like that, sometimes after gifting credit to an account, to move a customer's number onto their own SIM and then reset passwords and approve payments.

Nothing has been reported about Skinny here yet. Our research shows what typically goes wrong at budget mobile and broadband providers: top-ups and plan renewals that do not apply, data used up faster than expected, broadband and mobile outages, number transfers that stall, refunds for double payments, and faults that are hard to explain over chat.

Top-up taken but no data on the plan? Be the first to report it: your case opens the record for the next Skinny customer who hits the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Skinny through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Skinny can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.