Simple Mobile complaint: Simple Mobile poor service, unauthorized calls, and refusal to unlock phone

Simple Mobile I never have service I have to call them three and four times a day it’s just the same thing everyday I’m supposed to have high-speed service I hardly have any service that’s with calls and data this girl asked me one day for a couple of phone numbers that I called to verify that this is my account she actually called my family and friends and I am charging them for that they also promised they would give me an extra 30 days because of the problems I’ve had and that they would notate that when I call today it hasn’t been notated I have free government service they won’t unlock the phone it’s a prepaid service it’s my phone and I’ve been with simple mobile and Verizon and TracFone for over 3 years but this is the worst my phone number is [private]. It started the first day I got service I’m disabled I have to pull my wheelchair down the stairs just so I can be outside and get service even though I may have five bars every day I call it’s the same thing over and over I can almost tell you exactly what they’re going to say the questions they’re going to ask I work this territory sales lead for a merchandising company I serviced all the phones I know all the troubleshootings but I can’t be at a company and fix the their troubleshootings I asked them to unlock the phone which rightly they should especially after calling my family and friends that is against the law. I have missed my doctor’s calling actually my specialist I don’t even have no more because I couldn’t get in touch with me and I didn’t make my appointment I’ve been waiting on for 6 months the service has cost me with the phone and the service $149 I have bars inside it’s just because get dropped on us I walk outside or I can sit there and hold my hand up against the window standing up and I’m not even supposed to be standing up I have several credit canopy colon cancer and ovarian cancer and I’ve lost my specialist now that I desperately needed that I waited months to go see.

I want a refund and I want the phone unlocked because I have a SIM card I’ve already been approved by lifeline I have a SIM card for a phone but I don’t have a phone to put it in because on the 3rd somebody stole my wallet and that was all of my money I’ve had no money since and every day I have to spend hours I’m talking hours on the phone with them and in two days I’m not going to have any phone service at all so I especially won’t be able to talk to my doctors or lawyers so that’s what I want I want a refund I want the one month extra service they promised me so I’ll at least have a way to call people my doctors my lawyers and time for my pay to come my benefits from disability to come on the 3rd I want them to unlock the phone is what I want and I want a refund and I want them charged for calling my personal family and friends