Simple Mobile complaint: My Unlocked device can’t be unlocked

Name: My Unlocked device can't be unlocked
Item: Simple Mobile
Rating: 1
Author: Tatiana

Open 21 Jul 2023 112 views Telecom

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Filed 21 Jul 2023 by Tatiana

The support rep refused to unlock my phone which I bought from a simple mobile website. I bought as an unlocked device over a year ago. I have been their client for over 5 years. And when I asked to unlock it, they told me I have to pay $90 because my phone can’t be unlocked for free. Well, it’s a joke!

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Case details

Status: Open
Company: Simple Mobile
Filed: 21 Jul 2023
Rating: 1/5
Desired resolution: I want my unlocked phone to be unlocked as advertised without any additional charges
Problem: Phone sold unlocked needs paid unlock
About: unlocked phone
At stake: $90

Progress

Filed
Company notified
Company replied
Resolved

21 Jul 2023 Complaint filed and published
21 Jul 2023 Message from Bizzy: we notified Simple Mobile about this complaint.

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