ShopRite complaint: Unfair treatment

My sister went there shopping with her kids firstborn a girl age 13,second born 11 boy,last born 1year 8month .incident happened on the 12th December 2022.my sister did her groceries then paid when she was done ,the officer at the door whilst he was checking her slip he noticed that 1item was not on the slip meaning it was not paid, my sister said how cause all her groceries were on the counter after she paid for everything she took everything and put it on her trolley,she then told the officer at the door that there must be a mistake she apologized and said she will pay for it ,the officer refused and accused her of stealing they took her alone without the kids ,they took her to what they call it a’lcage’) lil assume that’s where they detain people while waiting for the police,my sister asked them I’d she came acall to al family member for kids sake they refused saying they don’t give thieves phone ,she explained for the sake of the kids I guess 1 of the customers heard the commotion and said give your relatives numbers il call them on your behalf, they gut dd call u.i went shoprite central city
Mabopane to hear the story when I got the I found her kids the older one carrying the small baby,I asked the what happened, they said they took their mom and they said they must wait for her there when I held the small one her diaper was wet and she even messed herself,I asked to see the manager so I can get the full story.they called the head of security who told me that my sister was already taken by the police she’s at Loate police station.it was around 17:00 if not mistaken I asked them why ddnt they call us to come get the kids because they are under age or they should have left with their mother because the small one is being breastfed and her diaper was full and they just waiting the because the officer told them to wait there ,so now I asked what’s gonna happen to the kids maybe they have protocol regarding the kids in cases like this they told me to take them I told them that I ddnt even know that she came with kids and the small one is being breastfed and her diaper is full I told them I’m not going to take the kids,I went out of the store leaving the kids behind then the security officer called me I ddnt wna go back because I wanted to go the police station they said she was at, then he said to me she’s still in the store she’s not at the police station yet.Those kids were so sad and traumatized, asked them so why are they punishing the poor kids?I asked to see the footage, the took her out after ours of everything we paid those livers they cost R16,then I took
Them home.i want those people to be punished I don’t know their names because they were undetified. I need to know what happene,I need to see that footage of her stealing,this thing might be a misunderstanding either the cashier ddnt till it or my sister ddnt pay attention she thought everything was sorted, can we please find closure to see what really conspired

Please kindly respond to me
Email address [email protected]
Cellphone number 0692362308
Alternative number 0725090523