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ShopRite complaint: False and Deceptive advertising by ShopRits

Open 251 views Supermarkets / Grocery Stores

Filed 15 Oct 2022 by Patricia

The ShopRite flier for the week of October 2 thru Saturday October 8, 2022 advertised Grapes for $.99pound with a limit of 5 pounds. In the same flier Bowl and Basked Jumbo Wings for $8.99pound were also advertised. I searched for the chicken wings and ask an employee where the jumbo wings could be found. I was informed that the store had not had any jumbo wings for several months. There was NO sign indicating that the advertised wings were not available. I went to the service desk to ask if there was a rain check for the chicken wings. I was told there was none. I asked why the item was advertised in the flyer when the store had no such item. I was informed that some other store may have the item. (All the local stores receive their supplies for the same supplier). When asked why there was no sign indicating the item was not available I was informed We can’t put signs up everywhere. So, Shoprite advertises items that are not available in the local area but may be available elsewhere? I know the fliers can differ between stores, because when there was a ShopRite in West Haven, Ct. there store fliers often varied form the Milford store.
Yet, when the store thought they would loose money on a particular item (i.e. the grapes advertised in the same flier) they were quick to post a sign saying the add in the paper was wrong and the limit of 5 pounds was wrong.
I guess in as long as ShopRite doesn’t loose money on deceptive advertising, their policy is to post signs, but it item are not available, and have not been available for months, ShopRite feels no responsibility toward the customer for their deceptive practices!!! This isn’t an isolated occurrence. My fear in posting this is that the employee(s) at the store that agreed with me about their practices will suffer repercussion for telling the truth, even if the company policy state the employee will not be punished for such actions. Their punishment can be much more subtle and the employee may have a poor performance review.

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