Complaint: Ignorance, No customer Service etiquette

on 19 October 2020 about Shoppers Drug Mart in category Pharmacy

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My complaint:

I purchased beauty items on Shoppes website on Sep 23, after issues with shipping and waiting for 2 weeks and few times calling them, I finally got my items but all the promotional items were missing. Also, the invoice inside the box was incomplete and did not show the items on that paper. I could not return the items that I didn’t want to the store due to an incomplete invoice. I called 6 times to either get a complete invoice or a return label and every time I was promised buy their customer service that in 48 hrs I receive it in my emails which never happened, I also requested to speak to the supervisor and they promised someone will call me which never happened either. My worst experience of online shopping and customer service till now.

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Justified complaint?

Suggested solution:

Send me a complete invoice with all the items on that and also, I need to speak to a manager.

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