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Shoppers Drug Mart complaint: Delayed Meds

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Filed 30 Sep 2020 by Stacy

Twice now I’ve attempted to fill a medication, that despite a week between applying for a refill and needing to pick up the refill, they have not had the medication for me on time. This last time, they did not make me aware they did not have the med and it would be late. I need a medication to be administered by injection every 28days by a physician, and that requires an apt with that physician and twice they’ve delayed this med and compromised my medical treatments. They are aware I will need multiple refills but do not get enough in the store for the next refill. This last attempt they told me to go find it somewhere else. I do not have a copy of the RX, or I would HAPPILY take my business elsewhere, somewhere that isn’t challenging my healthcare. But since they have the RX they are responsibly for it and should have the medication when needed.

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1 comment

  1. John

    The same with me . I get 120 5mgs of Nabilone and they only give me about 20 pills and they always end up owning me the rest. So I ask them why don’t they have enough I’ve been getting this drug for over a year and every month it’s the same . I asked why they don’t have enough to fill my script. They say that it’s always back ordered. B.S. cause the next day like clockwork they phone me the next day and say oh the rest of your prescription is in now! I don’t know about this but I’ve left the store since. It’s a bad run store! Period and they say I’m the only customer to get this drug there! I don’t believe that. But even if it’s true they got my script with refills so they know I’m going to have to have them. I don’t think there’s any manager there or anyone in charge except the physician.

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