Shoppers Drug Mart complaint: Customer Service

). I am writing to submit a complaint. I have on 2 occasions tried to get a refill of my medications. This medication you don’t normally carry. I understand that, However both times I came into the pharmacy to order a refill I was told I would get a phone call which never came. Yesterday 19 Jan 2021 I called the pharmacy and asked again. Today I went in to get my prescription. I asked to speak to the supervisor. When I was speaking to Mrs Thuy another of your pharmacists (Hannah) began interrupting me. I said to her 3 times that I’m speaking to Mrs Thuy. Hannah then began laughing at me. I will be honest I scolded Hannah for her non-professionalism. During my phone call last night I was lied to. Being told I had no refills left on my prescription. I told her I have 2 refills and know I still have them as I haven’t refilled this prescription before. I was absolutely disgusted by your staff except for Mrs Thuy as I felt she was very professional. However Hannah who laughs in customers’ faces and lies to them is a Liability to shoppers as its very important people get their medications in full and on time.