Shoppers Drug Mart complaint: Bad run store

The store on Keewatin is very badly run ? If you like good service I’m not saying the best but just mediocre don’t go to the store on Keewatin. I don’t know how they’re still in business. In the last 2 years the service has gone down the toilet. The store must be under new management or something but something changed. I needed my pill pack on April 13 so I phoned the store to deliver them but I was told they weren’t ready yet but tomorrow they would be. So fine I go there on the 14 th and their still not ready. So now I’m out of them and I tell them. And they tell me they will deliver them tomorrow on the 15 th ok so I miss a day of my life saving pills. So nothing came. I phoned the store and they told me they weren’t ready yet! So now I’m getting upset. My blood pressure I check and it was high . So I phoned every day and even wanted to talk to someone in charge but I kept being told there’s no one in the store that’s in charge!. Strange. So finally on the 28th of April I went to the store and they told me they’ve been sitting there my pills since the 8th of April! So now I’m mad. I wanted to talk to someone in charge but told they were Busy and there was a couple of other customers ahead of me to see them the manager or who was ever in charge. And it’s not the only time I got the run around at that store. I really don’t know how they’re doing Business still. I’ve never been talk down to by a employee at a store except here. But that’s it I’m gone to another store now. And the pills I get each month are around $1400 a month. But they don’t care. I guess the boss is never in and the employees run the store because all that time I’m trying to talk to the owner of the store but they’re never in and the manager seems never to be in either.