Shopify complaint: Shopify leaves customers on their own.
Filed 6 Jan 2021 by A
I ordered sewing feet from Gracelin on Shopify. I went thru the channels of trying to contact them regarding when the order would arrive. I received a ation of the order on Dec. 4 and was supposed to get a follow-up email when the item shipped. Didn’t happen. Despite 4 emails – all went unanswered. I contacted Shopify yesterday (Jan. 521) and got a reply today that they are a software platform and they don’t interfere in the businesses that they have on the platform, but they would investigate without giving me updates due to privacy issues. I would have to contact PayPal and Visa myself. I followed the protocol to wait 30 days before contacting them. Why contact them? The message as I understood it was, You’re on your own. My message back was that I would recommend that NO ONE shop on their service.
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