Complaint: unauthorised payment taken multiple times after cancellation

on 27 February 2021 about Shaw Academy in category Education

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My complaint:

I signed up to a free subscription trial in JulyAugust 2020 and cancelled it after about 2 weeks. They tried to take money after the end of the months despite cancellation but it didn’t go through. I then emailed them and they ed my cancellation and told me they would stop trying to withdraw money.
Now in FEBRUARY 2O21, I received notifications that they withdrew money 3 times in the last 2 days, each of 24.99 each time. I called up my bank to block their transactions. I have also emailed them and not yet received a response. I find it disgusting that they take innocent peoples hard earned money like this.

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Justified complaint?

Suggested solution:

I would like a response and a refund as soon as possible

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