My complaint:
The company has an ad online encouraging people to enter a free trial where they don’t have to pay anything for the first 4 weeks. If the person wants to stay with Shaw Academt, the money will then be withdrawn from the persons credit card. If the person cancels before the 4 weeks are up, no money will be taken from the credit card. My son was charged 2 days into his free trial and I didn’t realize this until I checked my credit card statement online. My son consequently cancelled his free trial less than 2 weeks into the free trial and when they rang him, they told him he had signed up for a 1 year subscription, which was not true.
Suggested solution:
Refund my money in full €219.99