Complaint: False Advertising fraud

on 28 July 2021 about Shaw Academy in category Education

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My complaint:

The company has an ad online encouraging people to enter a free trial where they don’t have to pay anything for the first 4 weeks. If the person wants to stay with Shaw Academt, the money will then be withdrawn from the persons credit card. If the person cancels before the 4 weeks are up, no money will be taken from the credit card. My son was charged 2 days into his free trial and I didn’t realize this until I checked my credit card statement online. My son consequently cancelled his free trial less than 2 weeks into the free trial and when they rang him, they told him he had signed up for a 1 year subscription, which was not true.

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Justified complaint?

Suggested solution:

Refund my money in full €219.99

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