Complaint: Cancelation and refund ( free trial – membership)

on 02 January 2021 about Shaw Academy in category Education

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My complaint:

I signed up for a free trial with Shaw Academy on Nov 28th 2020. The free trial on offer was to study free for 4 weeks,without any charges, free cancelation within 28 days. However i was charged after 5 days on Dec 5th 2020, I canceled my free subscription before the 28 days but yet i was charged 49,99 Euro.. I contacted Shaw Academy several different times to have this rectified but this proved unsuccessful.

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Justified complaint?

Suggested solution:

I demand a full refund and remove all my data from their system

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