Seat24 complaint: Conned 4 tickets for non existing flight

Name: Conned 4 tickets for non existing flight
Item: Seat24
Author: Fredrick

Open 5 Jan 2022 207 views Travel

File your Seat24 complaint How does Complain.biz work?

Filed 5 Jan 2022 by Fredrick

I booked via Skyscanner, chose MyTrip as my provider and paid Seat24 for 4 tickets, Mombasa-Nairobi 03012022, on flight H16458, Hahn Air Systems.

Operated by Safarilink. Seat24 didn’t send my details and money and SafariLink never received information of my booking and there was no such flight. It was a non existing flight.

Seat24 complaint: Conned 4 tickets for non existing flight — Photo Fredrick uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Seat24
Filed: 5 Jan 2022
Desired resolution: I have encountered enormous expenses due to cancellation. I bought 4 new tickets, lost a suffered a whole day at the airport with my 2 daughters, minors, and wife. Paid for accomodation and food in Mombasa and transportation to and from airport to hotel as there were no flights on same day. Had to pay fine for changing dates on Booking.com. I missed meeting schedule for 040120220 with a potential client in Nairobi. I would like my experience to help stop such companies from risking lives of people, had i not had extra funds I will still be stick at the airport with my 2 minorsw wife and I, with no food, no where to go. And there is no way of communicating to these company, I tried LiveChat on their system but didn\'t get a response (I was timed out), they have a telephone number in UK and Germany and you have to pay to get connected, they didn\'t have WhatsApp or other cheaper ways for compalns to be channeled through.
Problem: Paid for a flight that did not exist
About: flight tickets

Progress

Filed
Company notified
Company replied
Resolved

5 Jan 2022 Complaint filed and published
5 Jan 2022 Message from Bizzy: we notified Seat24 about this complaint.

See all 2 Seat24 complaints

Discussion

0 comments

No comments yet. Been through something similar with Seat24? Start the discussion above.

More Seat24 complaints

View all 2

Refund not provided

I have purchased also a cancellation insurance when purchasing the flight ticket to be sure to not have probelm in…

13 Jan 2022

Wronged by Seat24 too?
Make it sting!

Launch complaint

Seat24 complaint: Conned 4 tickets for non existing flight

Discussion

More Seat24 complaints

Refund not provided

Wronged by Seat24 too?Make it sting!

Wronged by Seat24 too?
Make it sting!