Complaint: Poor store service

on 28 November 2020 about Sainsburys in category Supermarkets / Grocery Stores

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My complaint:

Hello,
Just visited your store in thornhill.
Your policy for shopping allows two people to shop in the store yet when i go to pay for my shopping at the self service till i can only have myself or whoever i am with to load and pay for shopping.

If this is due to the amount of room in the self service tills i understand their isnt much but the store allows trolleys to go through so it makes no sense as i had to squeeze passed someone to get out. Its stupid!

I do not drive and my partener is pregnant so your staff made my partner stand outside in the freezing cold while i bagged my shopping and paid.
This is discusting and i will not be visiting your store ever again.

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Justified complaint?

Suggested solution:

I want an apology for my partner who had to suffer in the freezing cold waiting.

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