My complaint:
Ryanair offers to waive the fees when modifying flights booked for April, due to Coronavirus crisis. However they say they will charge only the difference it exists. So, I tried to modify the ticket from April to August, and they say the difference is $32 for my two tickets (I paid my tickets €138). They state that the price of the tickets on the new dates in August will cost €170. However if I try to book the same flights directly they cost only €125. So, how clever? They say there is no fees for changing due to the coronavirus outbreak. However the price of the tickets are different if you book it directly or if you try to modify the current one. Unbelievable how opportunistic this company can be trying to profit in crisis times like this.
Suggested solution:
They should be honest and charge the same price for the tickets.Or they shouldn't say they are waiving the fees when they are not. They are trying to persuade the consumers stating they are being generous in crisis times and they are just trying to profit. Ridiculous.
