RushCard complaint: No access to my account

Name: No access to my account
Item: RushCard
Author: Valerie

Open 24 Feb 2021 190 views Payment Providers

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Filed 24 Feb 2021 by Valerie

I am reporting this to the bbb I have not had access to my account for 3 years I have changed my password but it says I need the password for my old email address manuki 2008 which was hacked into and to top it off sometime has been taking money out of my account 100s and I cannot get anywhere with your company

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Case details

Status: Open
Company: RushCard
Filed: 24 Feb 2021
Desired resolution: Erase my old info and update it even though my password successfully my old info has forbidden me to get into my account this is wrong you need to give your customer access to a live person that will help their customers
Problem: No account access for three years
About: prepaid card account
Dealing with it for: 1,095 days

Progress

Filed
Company notified
Company replied
Resolved

24 Feb 2021 Complaint filed and published
24 Feb 2021 Message from Bizzy: we notified RushCard about this complaint.

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