Complaint: Issuing a new card

on 08 January 2021 about RushCard in category Payment Providers

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My complaint:

My card expired in 92020 and I have been trying for 3 months for get a new one. I have sent in my documents at least 20 times. Each time I get a reply email asking for the same information again. The agents say the same thing over the phone and there is no supervisor or manager you can talk with. My card has a balance and I still have not received a card.

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Justified complaint?

Suggested solution:

Issue a new card and update my account information

Issuing a new card
Issuing a new card
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