RushCard complaint: Hold on account

Name: Hold on account
Item: RushCard
Rating: 1
Author: Keyona1601

Open 5 May 2020 244 views Payment Providers

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Filed 5 May 2020 by Keyona1601

I been chatting and calling for over a week now with rush and I sent in all my documents to receive a new card I still have not heard anything they said it takes 1 to 2 business days for the back office to review it it’s been a week I have another account with them and they telling me they can’t even transfer the funds to that account this is unacceptable I just need my money

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Case details

Status: Open
Company: RushCard
Filed: 5 May 2020
Rating: 1/5
Desired resolution: I would like to get a new card so I can get my money and pay my bills this is a inconvenience because I’m thinking 1 to 2 days and still no results
Problem: Funds inaccessible while awaiting replacement card review
About: replacement prepaid card
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

5 May 2020 Complaint filed and published
5 May 2020 Message from Bizzy: we notified RushCard about this complaint.

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