RushCard complaint: Disrespectful and lie to customers

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   Kerey Comas 23 Dec 2020

   RUSHCARD CUSTOMER SERVICE IS CRAP.
   Money was stolen off my account right at the time I was going to make a time sensitive purchase. 3 days before the holidays. On my end - and theirs - it can CLEARLY be seen that more than 100 international transactions were made for a couple of cents here and there, to test the account out. PLUS THEY CHARGE ME A DOLLAR EACH TIME TO PROCESS. I LOST $318. So I call the customer service, only to be told I had to wait for it to go through - cause it was pending. They even told me we know you didn't make those transactions. But - after it goes through - I will THEN get put in touch with the INVESTIGATION DEPARTMENT - who will take 7-10 days to investigate what they acknowledged was not my fault. WHAT DO YOU HAVE TO INVESTIGATE? Other banks put back the money as soon as you call. They even said it may have been a "computer glitch" - and they would have to investigate that. IF IT IS A COMPUTER GLITCH, WHY CAN'T YOU GIVE ME MY STOLEN MONEY RIGHT THEN AND THERE. YOU KNOW I DIDN'T DO ANYTHING, AND NEITHER DID YOU....WHAT IS THERE TO INVESTIGATE. After all this - I get hung up on. I called LITERALLY 9 MORE TIMES. ASKED FOR A MANAGER EACH TIME then got hung up on. The 10th time - after me losing it on them, they started the investigation process and sent me a new card and said It would take 7-0 business days to get my card. I put the other card on hold, but then realized my work's direct deposit would be going to that card. But they said it would go to the new card. I ask for my card to be expedited cause I need my money. "We can expedite it for you for $30." WHAT THE HELL...MY MONEY WAS STOLEN AND YOU WANT ME TO PAY $30 TO GET MY CARD FASTER?!!! Then they said some process with the investigation where they would give me a temporary deposit of the money, but if they didn't get the papers they would send me back (AND THIS IS IMPORTANT - THEY SAID TO FAX THE PAPERS AND THE PAPERS HAVE A FAX NUMBER ON THEM...), I would have to pay them back the money. I HAVE TO PAY BACK THE MONEY THAT WAS STOLEN FROM ME. I asked for a manager, and they said she was in a meeting and she would call me back.....THEN HAD THE AUDACITY TO TELL ME HAPPY HOLIDAYS. That's BOLD AS ALL GET OUT.
   Manager did call back - and heard my story - about the 10 phone calls that "dropped", oh, and me being A CUSTOMER OF 10 YEARS, and every time I call them, I am screaming, yelling, and cursing. EVERY CALL TO RUSHCARD. She said she couldn't help me, and I had to send the papers and she was only following procedures and could do nothing as a manager. A MANAGER. FOLLOWING PROCEDURES. If she was in my face - I would flip her behind the "BIRD" and tell her to follow THAT.
   So the next day - the money goes through...of course...and I try to go to my apartment office manager to see if she can fax the papers for me. SHE ONLY HAS A SCANNER AND CAN EMAIL IT FOR ME. I needed it faxed. So I go to my job. My co-worker was nice enough to do it for me, and I told her I will pick up the papers when I come in to work that night. I go into work - and she said the line has been busy since I gave it to her in the morning. Okay. So I call RUSHCARD again. "I AM SO SORRY, BUT WE DON'T HAVE A FAX MACHINE"...
   ...you WHAT now?
   WHAT DO YOU MEAN YOU DON'T HAVE A FAX MACHINE WHEN YOU GUYS TOLD ME TO FAX IT TO YOU LAST NIGHT...PLUS THE PAPERS HAVE A FAX NUMBER ON IT?!!! "No sir. WE NEED YOU TO SCAN IT AND EMAIL IT TO US....." 😡  😡  😡  ...so they give me the email. I get it scanned, emailed, and have a case number with the confirmation. I call ONCE AGAIN to see if they got the papers. "WE HAVEN'T GOT IT YET. It takes a few HOURS for it to go to the back end, and then we can see it, but even with the case number, we can't see it on our end. Call back later."

   TEN YEARS. TEN YEARS OF BEING LOYAL TO THEM. THEY READ FROM A SCRIPT FOR EVERYTHING, DON'T GIVE YOU THE MANAGER WHEN REQUESTED, NO PROTECTION FOR Y"OUR FUNDS, SEND YOU TO ANOTHER DEPARTMENT TO INVESTIGATE SOMETHING ANYONE WITH COMMON SENSE CAN SOLVE IN 5 MINUTES, PUT A HOLD ON YOUR CARD WHILE YOU ARE SHOPPING, WITH NO AUTHORIZATION TO DO SO, TELL YOU TO PAY BACK MONEY THAT WAS STOLEN BY SOMEONE...THEY LOST MY BUSINESS. I AM SO DONE. Then manager can only say, I'm sorry you feel that way, but we are only following procedure. I AM SO THROUGH WITH THE HEADACHES. THE WORST COMPANY I HAVE EVER DEALT WITH.

   NEVER USE THEM. FIND ANOTHER PREPAID CARD THATS SAFE AND HAS GOOD CUSTOMER SERVICE, AND A BANK WITH A BRANCH YOU CAN FIND EASY.

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