RushCard complaint: cant get in my account for 24 hours

Name: cant get in my account for 24 hours
Item: RushCard
Rating: 1
Author: Erica

Open 6 Nov 2020 283 views Payment Providers

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Filed 6 Nov 2020 by Erica

I locked myself out of my account twice today and I need to change the pin number its saying its wrong when I go use the card. They are telling me if the system says to wait 24 hours to get into my account. I cant believe they cant over ride that and get me in my account so I can use my card.

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Case details

Status: Open
Company: RushCard
Filed: 6 Nov 2020
Rating: 1/5
Desired resolution: Help me with my pin number someone tell me the pin I am sure once they sign into peoples accounts they see all that or dont let me wait 24 hours to reset the password on app because I have kids to feed and cant wait 24 hours
Problem: Locked out of account for 24 hours
About: prepaid card account

Progress

Filed
Company notified
Company replied
Resolved

6 Nov 2020 Complaint filed and published
6 Nov 2020 Message from Bizzy: we notified RushCard about this complaint.

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