Ruby Slots complaint: Won’t pay out
Filed 25 Jul 2023 by Kristan
I redeemed a coupon won money and met coupon terms to pay casino back for bonus and cash out my winnings. Paid 10 bitcoin fee but then was never notified of withdrawal status. After logging in a saw it was denied and my winnings removed. After contacting customer service they said it was due to multiple free coupons and no deposit but when I checked my transactions it only showed 1 denial for a coupon. After I mentioned this to representative they claimed 2 other additional coupons but they aren’t reflecting on my account.
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