Royal London complaint?

Do you have a dispute or a bad customer experience with Royal London? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Royal London customer service on 0345 602 1885, its general line for existing customers in the UK. Royal London does not offer an email address for general queries; instead, its contact page, linked in the contact details above, sends enquiries to online forms by topic. Policies first taken out with businesses it has rebranded, such as United Friendly, Royal Liver, Scottish Life, Scottish Provident or Bright Grey, have their own contact routes on the same page. Have your policy or plan number ready.

Transfer, claim or valuation to dispute? Start your complaint here as well: we push it out to Royal London by email, social media and printed letters.

To make a complaint to Royal London, use the online complaints route on its make a complaint page, call its Customer Relations team on the number given there, or write to Customer Relations at the postal address on that page; the complaints email is also shown in the contact details above. The online route asks which company your policy was first taken out with, so have the old brand name ready if it was not Royal London. Put the policy or plan number, what went wrong, the dates and the outcome you want at the top, and attach statements and letters.

Want the complaint clear from the first line? Put it through our complaint process: we help you write it in minutes, drawing on complaint letters that actually worked.

Yes: in the UK, the Financial Ombudsman Service covers complaints about Royal London life insurance, protection, pensions and ISAs and the service around them, while The Pensions Ombudsman looks at complaints about how a pension scheme is run, such as mistakes, delays or incorrect information. Both generally expect Royal London to have had the chance to put things right first, so keep a record of every call, letter and reference number.

Pension transfer or claim decision you dispute? Our trained AI opens a case for you and keeps advising you on what to reply to Royal London and when to push again.

Royal London's head office is in London: the registered office of The Royal London Mutual Insurance Society Limited is at the address shown in the contact details above. Customer service and Customer Relations post are handled from Royal London's offices at Alderley Park, near Macclesfield, so a written complaint goes there rather than to the London office. Royal London is a mutual, owned by its members rather than shareholders, so there is no parent company above it.

Be very careful. Fraudsters have used the Royal London name, and that of its asset manager, to sell fake bonds, ISAs and investments with unusually high returns, through lookalike websites, calls and posted forms. Royal London says it never cold calls potential customers, and clone firms often copy a genuine company's details.

Nothing has been reported about Royal London here yet. Our research shows what typically goes wrong at life and pensions providers: pension transfers and payouts that move slowly, life or critical illness claims declined over what was disclosed on the application, delays settling a policy after a death, mistakes in annual statements and policy values, and older policies from businesses that were taken over that are hard to trace.

Critical illness claim declined over an answer on your application? Be the first to report it: your case opens the record for the next Royal London policyholder facing the same decision.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Royal London through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Royal London can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.