Complaint: My mother’s care

on 02 April 2022 about Royal Alexandra Hospital in category Healthcare

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My complaint:

My mother was moved from a single room into a ward in Ward 14 without my knowledge. At the age of 92, she is unable to use a phone successfully and I was then told that she could be in this ward for up to 40 days and would not be able to see a family member.
Having been called 48hrs prior to this to come to the hospital to sit with my mother as she would likely not make it through the night, I find this scenario unacceptable.

Suggested solution:

My mother should be able to see one member of her family.

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