Rosa’s Thai complaint?

Do you have a dispute or a bad customer experience with Rosa's Thai? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Rosa's Thai customer service takes email at hello@rosasthai.com, and the contact page on its website, linked at the top of this page, has a feedback form where you pick the restaurant and can upload your receipt. There is no central customer service phone number; bookings are handled by phone by each restaurant. Have the restaurant, the date and time, the receipt or order number and any photos ready.

Order or bill to dispute? Start your complaint here too: we push it out to Rosa's Thai by email, social media and printed letters.

Rosa's Thai is run by Rosa's London Limited, whose registered office in London is shown in the contact details at the top of this page. For a complaint you want head office to see, write to hello@rosasthai.com or use the feedback form on the website, and set it out in one message: the restaurant, the date and time, what you ordered, what went wrong and the outcome you want, with the receipt and photos attached.

Visit or order you want put right? Set it out through our complaint process: our trained AI opens a case for you and coaches you on what to send next.

A Rosa's Thai delivery order placed through Uber Eats is usually refunded through Uber Eats, because the platform took the payment: report the missing or wrong items in the app's help section for that order, with photos of what arrived, as soon as you can. Tell Rosa's Thai as well, by email or through the feedback form, with the order number and the restaurant, so the kitchen sees it.

For click and collect or a meal in the restaurant, Rosa's Thai handles the refund itself. Under UK consumer law, food has to be as described and prepared with reasonable care and skill, so a wrong, missing or spoiled dish is a fair basis for a replacement or a refund.

A Rosa's Thai gift voucher that is not accepted usually comes down to a balance already used, an expiry date that has passed, or a code entered wrongly. Check the terms that came with the voucher, screenshot the code and any error message, and keep the purchase receipt or the email the voucher arrived in.

Email Rosa's Thai at hello@rosasthai.com with the voucher code, the date you tried to use it, the restaurant and the value you expect, and keep a copy of what you send.

Nothing has been reported about Rosa's Thai here yet. Our research shows what typically goes wrong at casual Thai and Asian restaurant chains: dishes served late, cold or not as ordered, spice levels and allergen details that are not made clear, delivery orders missing items, service charges added to the bill, gift vouchers that will not redeem, and refunds passed between the restaurant and the delivery app.

Curry missing from the bag, or a voucher refused at the till? Be the first to report it: your case opens the record for the next Rosa's Thai diner with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Rosa's Thai through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Rosa's Thai can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.