Complaint: Order not Confirmed but was Paid for

on 10 December 2020 about ROMWE in category Fashion

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My complaint:

I paid for my items from Romwe on Nov 30,2020 and my bank account shows the withdrawal, but when I try to search for my order on Romwe it says can’t find an order or create a new order. I am not creating a new order for something that I already paid for!!

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Justified complaint?

Suggested solution:

So, either I get the clothes that I paid for or just please allow for me to get my money back.

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