ROMWE complaint: Faulty Product

I was incredibly excited due to the fact that there were so many positive reviews and that the bag came with pins. Within 2 days of wear the ends of the bag began to fray, one of the pockets on the side came undone which I had to rip off because of the inconvenience, and it stained within 1 day of attending my job and 1 coffee stain became the entire bottom of the bag. I tried to clean it with everything I could for white nylon but I woke up the next morning to see the entire bag was stained from the cleaning solution. It’s entirely too small as well and isn’t as labeled in the photos and it can barely hold my notepad and water bottle without leaving the straps at it’s last tether. The refund policy is awful as well because it says I can return this but when I went through the website’s process it says accessories cant be returned. Absolutely awful I’m genuinely so upset. There isn’t even a customer service number to call.