RockAuto.com complaint: Shipping method misrepresentation
Filed 13 Mar 2020 by POPS GARAGE
Ordered two small parts (0.55 lbs) and paid $7.99 for their ‘by mail’ shipping method. (Note: ‘Mail’, to me and most folks, means via USPS) Now, 6 days later, and still no parts in my mail box, I discover that the items were sent via DHL and will not arrive until 9 days after being shipped.
They apparently call this shipping method ‘Smart Mail’, which I deem misleading, inappropriate, and presently very inconvenient.
Reference order No.: 133656588
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