Roblox complaint: Account hacked and all legendaryrare pets stolen

My complaint:

My daughter’s account was hacked whilst she was at school. Her account was cleaned out and over 100 pets were stolen. Despite reporting the theft and hack to roblox and adopt me neither have done anything to help. She niw has no pets to trade and play. She had saved and worked on her account for over a year. She is devastated.

Suggested solution:

They should have given the pets back as we had shown proof of all unlawful trades ( during school hours) one account stole 27 pets for nothing in return. All items could be documented and could be proven.