While Residence Inn offers comfortable stays in numerous locations, complaint data from our community has flagged several recurring issues, with the most frequent being overcharging and unresolved billing disputes. Many guests report discrepancies in their final bills, experiencing unexpected charges, and facing difficulties when attempting to resolve these issues with customer service.
To avoid these problems, we strongly advise customers to carefully review their bill at check-out, keep all reservation and payment receipts, and address any discrepancies immediately. If an issue persists, document all communications and consider escalating the matter to a higher level within the company or seeking assistance from consumer protection organizations.
Do you have a dispute or had a bad customer experience with Residence Inn? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Residence Inn.
Our sentiment meter has detected that Residence Inn complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Residence Inn, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Residence Inn over the last 12 months. The graph below shows a monthly breakdown.
Curious about Residence Inn's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Residence Inn. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Residence Inn is located at 10400 Fernwood Road Bethesda Maryland 20817 USA. You can contact the customer service of Residence Inn by calling 732-329-9600. For Residence Inn support through email, send your inquiry to customer.care@marriott.com. If you want to reach out to Residence Inn through their own website, you can use their contact form.
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Helpful experiences shared by verified Residence Inn customers. Search, discuss and connect with other people in our community.
Complaint from Vtate on 12 December 2023 about Residence Inn.
Back in 2016, I had chosen to stay at a Residence inn till I could find more permanent housing. I stay there from August 01, 2016 to September 23, 2016. I had only planned to be there a couple of... Read more
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