Red Roof Inn complaint: Unfair treatment at a property

I still haven’t heard from you and I still haven’t heard from the property. It’s been eight days and no word on your resolution to my problem. I’m sending you a copy of my problem again.
My name is Manley Butler.
My address is
41 Adammay Ln.
Lynchburg, VA 24501. My phone number is 434-420-5100. Myself and my Grandson recently stayed at a Red Roof Inn in Virginia Beach The property is Located at
196 Ballard Court,
Virginia Beach, VA 23462 1-757-490-0225
We. stayed there from August 2, 2024 through August 5 of 2024 reservation number is
RR 1093AAF852
this visit here was probably the worst visit I have ever had at a red roof inn on Friday night about 4 o’clock. Myself and grandson checked in the check in was very good. Got to the room 140 check the room out the room was OK other than the toilet I let them know the toilet was messing up, nobody showed up that night to look at the toilet Saturday morning was a different story. The toilet was still messed up. I called again to let them know at the front desk that the toilet was messed up stopped up all night I also asked for the room to be serviced while we were out to the beach area, when my grandson and I come back Saturday evening, the toilet was still messed up the room was not serviced no towels no linen the towels were still on the sink from where my grandson had cleaned up the toilet mess the following night I called the front desk and reported this problem they said they would take care of it. My room was not serviced. towels were not fresh linen was not fresh room was dirty bed not made up nothing was done They had that whole day to take care of the room. I was very upset so once again I called the front desk to report this that I thought was very unacceptable for the room not being clean and for the price that you have to pay to stay there nothing is touched during the day, so finally a few minutes later A tall black guy and a short Hispanic man came to the door. Neither one of them had IDs, but I talked to them anyway the black guy said in a rude voice what is it that you want I said to myself whoa that’s unacceptable again he said just what is it that you want? I explained to him that I call in the morning to get my room serviced the room was not touched. He said did you ask for full service? I said I reported to the front desk I needed my room serviced I am a disable veteran. My grandson is handicap and we need fresh linens . We need the room to be clean and the toilet fixed and nothing was touched again the tall guy said what is it that you want so he left went to the laundromat and brought back two towels a blanket and a sheet and just threw them on my bed. Is that all he said I let it go. I felt that what I had asked the front desk that was full service. I should not have been questioned 2 to 3 times. What is it that you want very unacceptable so I wasn’t getting no argument. What I feel about whole stay there was unacceptable the way I was treated as a disabled veteran handicap So Tuesday, August 6 when I got home. I contacted corporate explain to them what’s going on corporate said it would be about seven days for them to respond. I tried calling the property. No Return phone from the property. I call and nobody returned my phone call called corporate several times this week. No answer back all I’m asking for is an apology and some of my refund for a crappy weekend thank you very much Manley Butler thank you very much for your help