Red Funnel complaint?

Do you have a dispute or a bad customer experience with Red Funnel? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Red Funnel customer services can be reached on 023 8001 9192 or by email at customerservices@redfunnel.co.uk. Include your booking reference and contact details when you write, and have the sailing date and time ready when you call.

Sailing cancelled, delayed or a booking charge to dispute? Start your complaint here and we push it out to Red Funnel by email, social media and printed letters.

When Red Funnel cancels a sailing, passengers are generally offered a later crossing or their money back, and UK ferry passenger rights rules can also apply to long delays and cancellations. What you get depends on your ticket, the reason for the disruption and Red Funnel's conditions of carriage, so ask Red Funnel in writing which option applies and keep the cancellation message. Keep receipts for any extra costs the disruption caused.

Refund refused on a cancelled crossing? Our trained AI opens a case for you and keeps coaching: what to reply, when to push and how to escalate.

Red Funnel bookings can be changed through the manage booking section of its website with your booking reference, or by calling customer services. Whether a change is allowed, and whether an amendment charge or a fare difference applies, depends on the ticket type you bought, so check the conditions before confirming. Take a screenshot of the fare shown before and after the change, so any charge can be checked later.

Yes: ABTA is the complaint handling body for ferry passenger rights on scheduled crossings in England and Wales, covering delays, cancellations and assistance for passengers with reduced mobility on routes such as Red Funnel's. It generally expects Red Funnel to have had the chance to put things right first, so keep a record of every contact with the company.

Put it in through our complaint process: we help you write the complaint in minutes, with the sailing times and the disruption set out clearly.

Nothing has been reported about Red Funnel here yet. Our research shows what typically goes wrong at ferry operators: sailings cancelled or delayed by weather or technical faults, refunds on cancelled crossings, charges for amending a booking, missed onward connections, queues and boarding problems for vehicles, and assistance for passengers with reduced mobility.

Crossing cancelled or charged to change the booking? Be the first to report it: your case opens the record for the next passenger travelling to the Isle of Wight.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Red Funnel through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Red Funnel can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.