My complaint:
I bought a leather chaise sofa from Raymour and Flanningan and the platinum plan in August 2022.
The chaise cushion is lumpy and uneven. I reported it and a service man attempted to refill the cushion. That lasted for about a week.
I called again a couple weeks later in September, and was told that a new cushion was ordered. I’ve called 4 times since then, and was told the chaise has not come in. It is now December, and I called this past Friday and was basically told to stop calling and they would contact me. I need my new sofa before Christmas. I financed this and paid in full, in good faith. Either fix my sofa or return my $3100.
Suggested solution:
I want a new chaise sofa or pick up the sofa and give me my full refund of 3100 dollars.
It's been 4 months!!!!!
