Rashays complaint?

Do you have a dispute or a bad customer experience with Rashays? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Rashays customer service takes email at customerservice@rashays.com, and the general enquiries page on the Rashays website, linked in the contact details at the top of this page, takes feedback and questions. For a booking or a problem during a meal, the restaurant itself is the quickest contact, and each one is listed on the Rashays locations page. Give the restaurant, the date and time, and the receipt or order number.

Meal or takeaway order not as ordered? Start your complaint here too, and we push it out to Rashays by email, social media and printed letters.

To complain to Rashays head office, email customerservice@rashays.com or use the general enquiries page, and say that you want head office to see the complaint, not only the restaurant. Rashays also sells franchises, so a restaurant may be run by a franchisee: name the restaurant and set out the date, time, receipt or order number, what went wrong and what you want, such as a refund, a replacement meal or a voucher.

Problem at a Rashays restaurant that head office should see? Set it out through our complaint process: we help you write it in minutes, with the restaurant, date and receipt in one place.

Yes, you can ask Rashays for a refund on a takeaway or delivery order that was wrong, incomplete or not ready. Ask as soon as you can, with the order number, the restaurant, the pick-up or delivery time and photos of what you received. For an order placed on the Rashays online ordering site, email customerservice@rashays.com with those details and ask for the refund to go back to the card you paid with. For an order placed through a separate delivery app, raise it in that app too, because that app took your payment.

Keep the order confirmation and your card statement until the refund shows up.

Nothing has been reported about Rashays here yet. Our research shows what typically goes wrong at casual dining chains like Rashays: long waits for a table or a meal at busy times, steaks or dishes not cooked as ordered, takeaway and delivery orders with missing items, Rashays Rewards points or gift cards that do not apply at the till, and bookings the restaurant has no record of.

Steak not cooked as ordered, or a booking that vanished? Be the first to report it, and your case opens the record for the next diner booking a table at Rashays.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Rashays through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Rashays can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.