Raising Cane’s complaint: Two Times A Charm?

visited Raising Cane’s in Anaheim Hills, CA on 81922 around 2:30 – 3pm. This was the very first time I have ever tried chicken from Raising Canes. I decided to complete mobile order and curbside pick up as Raising Cane’s always seemed busy. I ordered our food and arrived right at the time my online order stated. When I arrived at Raising Cane’s parking lot the 2 mobile order spaces were filled. I parked in the second available space next to the mobile order space that was filled. I clicked on the I arrived button and waited. After about 10 minutes I called the restaurant to ask about my mobile order. I let the lady that answered the phone know I was unable to park in the mobile order spaces as they were filled but was here for my order. The lady informed me that the mobile spaces were empty, I informed her the spaces were filled when I arrived. I informed the lady that I was unable to back out of my space to move into a mobile order space as there were multiple cars blocking me in from the drive through. The lady proceeded to tell me they were unable to bring out my order as the staff are not allowed to go where they cannot be seen. I went inside to pick up my order. After I received my order the same lady asked me if I would like help out to my car. Ok wait a minute didn’t you not just tell me over the phone the staff are not allowed to go where they are not seen. Now you are asking me if I need help out to my car? I was pissed off at this point.
Since I am all about second chances and my family all could agree Raising Cane’s food was good. I decided to order food a second time from Raising Canes in Anaheim Hills, CA on 82522 around 7:45pm. I decided to mobile order but chose to pick up inside the restaurant this time so there would be no issues right? Wrong!!! When I got to Raising Cane’s to pick up my food. My food was ready except the young punk kid working rudely informed me I had to fill up my own sodas. I informed this kid the last time I came inside to pick up my food the drinks were filled and ready. The young punk kid informed me and I quote My Supervisor said I did not have to get your drinks ready. I grabbed my 2 bags of food and empty cups that were placed inside the togo cup holders. I had to stand in line holding all items to be able to fill up my drinks. I had 6 drinks 3 Large, 1 Medium, and 2 kids drinks. After filling up 2 of my Large drinks the people in line behind me started to make comments making me feel very uncomfortable. I allowed the people behind me to fill up there drinks before I finished my other 4 drinks. There were multiple people in line behind me to fill up there drinks. I finally finished filling up all drinks then realized there were no lids set out for my kids drinks. I had to go back up to the counter and request lids for my kids drinks. As I was leaving with 2 bags and 2 togo cup holders full of soda I had to struggle with the door to leave. All of your 5-6 staff standing around could not even assist me with opening up the door.
Sorry Raising Cane’s there will not be a Third Chance. You all have good food but terrible customer service no consistency and rude lazy staff. The Raising Cane’s in Anaheim Hills, CA is not made for that space parking is a nightmare and forget attempting the drive through. I will not be back. I am also yelping this review….
It may be better for your customers if this location adds a second soda fountain if having their customers fill up there own drinks