Raising Cane’s complaint: poor service

I placed a mobile order to be picked up at 5:30 pm I parked in the designated area and sat for 18 min and no one came out to let me know what the delay was. When placing a mobile pick up, it does state that an employee will come to you so I called and the girl that answered was really nice but the girl in the background had an attitude and said: we’re waiting on fries. BUT I did notice all the customers that walked in to eat and already had their food and eating while i was still waiting. When they did bring the food out the girl was rude I told her about the wait and if she can let the manager know that the girl in the background over the phone had a horrible attitude but she just shrugged and nodded her head and said OK? and continued to just walk away. To top it off on my order it said well-done fries and they weren’t, the ice was already melted in my drinks. I usually have great service but yesterday was the worst.