Radisson Hotels & Resorts complaint: Would not give a refund

I booked my room through Booking.com at Country Inn and Suites by Radisson in Nashville, Tn. for 111222. This was for mine and my husbands 1 year marriage anniversary. Due to a sudden sickness with one of our children, we were unable to make the reservation. I canceled my Booking, through booking.com and also called the hotel to let them know as well, early that morning on 111222. I received 2 ation emails from booking.com that we would not be charged for the room, and was told by a hotel representative that our money would go back on our card in 3-5 business days.

Today on 111722, the money was taken out of my bank account for the room that we did not stay in and that I had canceled. When I called to speak with someone, I was rudely cut off in mid sentence while I was trying to explain my situation by the front desk attendant. Then I was put on hold and hung up on. I called back and was told that I would not be getting my money back and was rudely hung up on by the front desk. I use to be a manager for The Marriott. Never in my Life have I ever been treated so unprofessionally or had someone be so rude to me in a professional setting.