Radisson Hotels & Resorts complaint: 2 meals not provided, I want a refund

I booked the quarantine package at the Radisson Blu Edwardian Grafton Hotel,130 Tottenham Court Road London, London, W1T 5AY, United Kingdom. My room number is 363.

The day after I arrived, I was not given breakfast and no one offered an explanation as to why. So, I ordered my breakfast from a nearby Starbucks outlet and later, called the reception. They connected me to the room service and I was told that my menu preferences were not entered in their system. They had the forms that I had filled in, but they hadn’t updated their system.

On the night of 8th August 2021, they did not give me dinner. It was too late to order food from a restaurant nearby. Once again no explanation was offered. When I called room service directly to ask about the issue, they were not apologetic about the previous night.

I would like a refund for the two meals that I paid for but did not receive.

Best regards,

Vinita