Radisson Hotels & Resorts complaint: Service

I feel, as a loyal customer to your hotels, of which i often use for both business and pleasure that i need to inform you of the diabolical service i received at London Stansted this week. I stayed on Sunday the 5th June with my son and partner, after choosing to enjoy an evening meal and lengthen our holiday instead of driving home.

My first concern was that even when i contacted the reception, and the restaurant via both email and calls, i was unable to get any reply contact to reserve the evening meal. i did this a few days before as i am aware things can get busy, however was met with silence. Not to be shunned, i arrived at the hotel where i was armed with my emails that showed the effort i had gone to to try and book something. The receptionist was very dismissive, however with a little persuasion she said she would organise an 8pm sitting for us.

Once arriving at the restaurant i have never had such a bad welcome. The two ( yes 2!) people at the entrance completely ignored us! When the girl finally decided to lift her head, in mid conversation about a table she actually ignored us rudely and continued to chat to her colleague! It was actually humorous it was so bizarre and rude, as if we were invisible suddenly.

Anyway, the restaurant was not the restaurant that we wanted, it was the bar restaurant and there were zero tables due to a large group of cyclists doing a race the day after around the uk. The main restaurant was infact reserved only for them, and then the other half had completely taken over the bar, and there were no tables. We then had no choice but to go back in the terminal and buy a sandwich. Not ideal.
i had previously booked breakfast. Of which without relaying the whole story once more, was very similar to the evening. There was limited choice as everything had run out and clearly the poor kitchen staff couldn’t cook quick enough for the large influx of people.

As much as i understand that everyone is able to book in a hotel, surely these issues should have been catered for, as a family of 3 we were left, without the service or the facilities we had paid for. No food, no space, no restaurant, no bar tables etc….