Complaint: Dealing with an issue on card vouchers

on 28 April 2022 about Radisson Hotels & Resorts in category Hotels / Motels

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I am currently dealing with an issue over voucher cards given to me as gifts . The covid period meant we could not use them . They had just expired .,I contacted the required organisation and sought to claim back . One card went through the other didn’t . There was no reason for this so I sought help contacting required email . Issue has run around in circles with initiatives suggested but not taken it’s very annoying that all facts Keep being asked for when they have been given details . Statements made about resolving just hang in mid air . It’s a disgrace .,

Suggested solution:

Assist to explain why second Voucher card isn’t going through

Realise it’s crude to deduct admin fees from an out of dated voucher card after a covid period of lockdowns

Refund the admin deductions after suggesting in an email that’s what could be done

Or issue a credit to be used at a Radison hotel

Preferable dine soon to allay stress levels

Dealing with an issue on card vouchers
Dealing with an issue on card vouchers
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