RACV complaint?

Do you have a dispute or a bad customer experience with RACV? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call RACV on 13 72 28 for general enquiries, including insurance questions and complaints, or send an enquiry through the contact page on the RACV website; RACV Member Relations also takes complaints by email at care@racv.com.au. Roadside assistance, claims, travel insurance and RACV Finance each have their own numbers, listed on the RACV website. Have your membership or policy number ready, and ask for a reference for every call.

Premium jump at renewal, or a roadside wait you want on record? Raise it here as well: we push it out to RACV by email, social media and printed letters.

To escalate a complaint with RACV, put it in writing to RACV Member Relations at care@racv.com.au or through the feedback and complaints page on the RACV website, quote your membership, policy or claim number, and ask for a complaint reference and a final written response. RACV says it does not hold insurance claims information itself: RACV motor and home insurance is issued by Insurance Manufacturers of Australia, and complaints about a claim go to IAG's Customer Relations team, while business and farm insurance is issued by Insurance Australia Ltd.

RACV's head office is in the Melbourne CBD, at the address in the contact details at the top of this page, for anyone who wants to send a formal letter. Keep copies of everything you send and every reply.

Claim decision you want to challenge? Open a case with us: our trained AI keeps coaching you on what to send RACV or the insurer and when to push again.

To cancel RACV roadside assistance, a membership or an RACV insurance policy, call 13 72 28 or use the RACV contact page, quote your membership or policy number, and ask for written confirmation of the cancellation date and of any refund. For insurance, the Product Disclosure Statement for your policy sets out any cooling-off period and how a refund of unused premium is worked out, so read it before you call.

Check whether the cover renews automatically and whether a direct debit is attached, and cancel that payment with your bank only after RACV has confirmed the cancellation in writing. Keep the confirmation with your bank statements until the refund arrives.

Yes: the Australian Financial Complaints Authority (AFCA) helps consumers and small businesses in Australia resolve complaints about financial firms, and that covers complaints about RACV insurance and RACV finance. AFCA generally expects RACV, or the insurer that issued the policy, to have had the chance to put things right first, so keep a record of every call, letter, claim number and complaint reference.

Policy wording used against you? We help you write the challenge in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about RACV here yet. Our research shows what typically goes wrong at motoring clubs and insurers: claims that are slow, cut short or refused, assessors and repairers that members disagree with, premiums that rise sharply at renewal, long waits for roadside assistance, and refunds or automatic renewals after a policy or membership is cancelled.

Renewal notice that jumped, or a claim refused on the policy wording? Be the first to report it, and your case opens the record for the next RACV member facing the same decision.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of RACV through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with RACV can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.