Filed 14 Feb 2023 by LISA
I CALLED TODAY TO ADD ANOTHER USER TO MY QB PRO DESKTOP 2023 $549.00 PROGRAM THAT I UPDATED PAID WITH QB 2 WEEKS AGO. I DID NOT PLAN ON ADDING ANOTHER USER UNTIL THIS WEEKEND, WHEN I ENLISTED ANOTHER PERSON TO HELP IN DATA ENTRY. THE MOST IRRITATING POINT WITH QB IS THEIR PHILIPPINE CSR ROBOTIC CUSTOMER SERVICE AT THE BEGINNING OF THE CALL! YOU NAVIGATE THE SYSTEM TO GET TO AN CSR IT TAKES ABOUT 15 MINUTES. THEN YOU GET THE HEAVY ACCENTED CSR WHOSE NAME IS TED HE STATES HE CAN SET YOU UP WITH AN ADDED USER FOR $200.00. HE IS ADDING THE USER THEN GETS BACK ON THE PHONE STATING IT WILL BE COSTING $749 TO ADD THE USER THEN THEY WILL CREDIT YOUR CREDIT OR DEBIT CARD THE NEXT DAY. THIS IS THE ONLY WAY THEIR SYSTEM CAN ADD A USER? WHAT GIVES? I HAVE BEEN A QB USER BY EXTORTION, AS THERE IS NO COMPETITION, THEY OWN THE MARKET WITH INTUIT, TURBO TAX, QB, PRO SERIES THEY OWN IT!! I AM NOT GOING TO BE EXTORTED $749 ON MONDAY, BELIEVE A CSR IN THE PHILIPPINES WHOSE NAME IS A FAKE HOPE TED IS GOING TO CREDIT MY CREDIT CARD ON TUESDAY. THIS IS FRAUD AND QB IS A USA COMPANY AND NEEDS TO BE CALLED OUT ON THIS! YOU CAN’T REACH A CSR IN THE USA OR CANADA! QB USERS ARE BEING HELD HOSTAGE WITH EXTORTION AND IT NEEDS TO STOP! I SHOULD BE ABLE TO ADD AN USER TO MY LICENSE, PROCESS IT THROUGH MY QB AND BE DONE WITH IT AND MOVE ON OR CALL 1-800-QB AND HAVE AN CSR AGENT PROCESS THE ADDITIONAL LICENSE. PLEASE HELP!!! I NEED TO GET ON WITH MY TAX AND ACCOUNTING DUTIES STAT!!
THANK YOU
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